QRX RETURNS PLATFORM
From the first request to the right resolution.
Bring customers, reverse shipping and your team into one clear flow, with the order and payment context close at hand.
Review. Resolve. Keep the relationship.
The customer chooses an item and tells you what went wrong.
A branded journey with a visible next action.
The request, evidence and order in one place.
Your policies guide how a return is resolved.
ONE CONNECTED LIFECYCLE
Returns involve more than a label. Keep the customer journey and the operational work connected, all the way back.
Start with order, shipment and payment context.
Capture items, reasons, evidence and the preferred outcome.
Use eligibility and policy to approve or route for review.
Give clear instructions for the configured return method.
Inspect, record condition and decide what happens next.
Complete the agreed outcome and keep the customer informed.
LET’S MAKE IT RIGHT
Select an item from your order.
Illustrative customer experience
A BETTER CUSTOMER EXPERIENCE
A return should feel like part of buying from you. Give customers a clear, branded path from order lookup to the next step.
Item selection, return reasons and supporting evidence, in a guided flow.
Clear instructions and status help customers understand where their return stands.
Your branding and localized content carry through the experience.
MERCHANT CONTROL
Give your team the context to make a good decision, without stitching together a trail of messages, parcel updates and payment records.
Size doesn’t fit · Exchange requested
One shared operational history
Keep decisions and customer communication together.
Define return windows, item eligibility, reasons, evidence and exceptions.
Route exceptions for review and keep decisions visible to the team.
Connect receipt, inspection and disposition to the final customer outcome.
RETURNS + PAYMENT ON DELIVERY
QrX connects payment and delivery systems through one shared layer. Returns brings that same connected thinking to what happens after delivery.
Explore Payment on Delivery↗The original orderItems and customer context
01The delivery journeyCarrier and tracking context
02The payment pictureStatus and collected amount
03A more informed return decision.One connected history to work from.
THE RIGHT NEXT CHAPTER
Shape the resolution around your policy and the customer’s needs. Available outcomes depend on your enabled workflow and integrations.
Close the loop when returning the purchase is the right outcome.
Find a better fit when the customer still wants the product.
Make things right when the original item needs replacing.
Give the next purchase a starting point, where supported.
We’ll confirm the return methods, resolutions and commerce connections available for your setup during your demo.
A FEW USEFUL ANSWERS
Returns can be discussed as a standalone setup or alongside QrX orders. In your demo, we’ll confirm the supported order sources and connections for your business.
Yes. The return experience supports branding and localized content, with item selection, reasons and instructions in a guided journey.
Refunds, exchanges, replacements and store credit are part of the product’s resolution model. Availability depends on your enabled workflow, payment setup and integrations.
Return methods depend on supported carrier connections and your configuration. We’ll review your carrier setup, markets and reverse-shipping requirements together.
Keep the reason, evidence and operational history together for review. Receipt, inspection and disposition help your team decide how to complete the case.
Book a Returns demo. Bring your current order sources, return policy, carrier setup and preferred outcomes so we can map the right flow together.
BRING THE JOURNEY TOGETHER
Let’s connect your customer experience,
reverse shipping and return decisions.
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